Frequently Asked Questions

translations@altalingua.co.uk

Sworn translation is an official translation service which can only be rendered by translators appointed Sworn Translator-Interpreter. Unlike ordinary translations, sworn translations are officially recognised by official bodies. In addition, sworn translations must be issued in paper format, since they have to include the sworn translator-interpreter's certificate, stamp and signature, by virtue of which they assume legal responsibility for the faithfulness and accuracy of the content of the translation.

On a general basis, if you are required to present a document translated from a foreign language before an official body (Public Administration, the Courts, Notary Public, academic institutions, etc.), the translation must be certified, signed and stamped by a sworn translator before it is officially recognised. However, this requirement may vary depending on the requirements of the body or the type of document. That's why we recommend that you inform yourself of the type of translation required on each occasion.

If you have any doubt regarding the type of translation you need, do not hesitate to contact AltaLingua at translations@altalingua.co.uk.
Here at AltaLingua, we translate into more than 30 languages, both for sworn and ordinary translations.
Translations are usually priced per word. Translation prices, whether ordinary or sworn, are unregulated, so each professional can freely establish their own rates.

AltaLingua offers highly competitive rates, along with some discounts and promotions for some certain types of documents and language pairs.

When establishing the price of a translation, the following points must be taken into account:

    - The language pair.
    - The word count of the text comprising project.
    - The deadline requested by the client.
    - The type and format of the text.
    - Other text or client-specific features, such as repetitions in the original document, previous translations with similar content, etc.

If you want to receive a free quote for a translation, do not hesitate to contact AltaLingua at translations@altalingua.co.uk.

You are not required to send us the original document for us provide you with a quote. However, if you need an exact quote, it will be necessary to stop by our offices with the document you wish to have translated or send to us a scanned copy of the document either by e-mail or by post.
By e-mail: Send us a scanned copy of the document to translations@altalingua.co.uk and we'll provide you with a quote immediately.

Form: Send us your request and attach the document to bee translated through our web quote form.
All you have to do is send us a scanned copy by e-mail to translations@altalingua.co.uk If you prefer you can bring the document to our office in person or send it to us by post.
Here at AltaLingua, we offer ordinary and sworn translations of all kinds; there are no minimum or maximum word counts for texts we translate.
For very short texts, a minimum rate will be applied based on the language pair and the translation type (sworn or ordinary translation).
Deadlines for sworn translations vary, depending on the language pair and the word count of the original document. For the most popular languages, such as English and French, AltaLingua has translator-interpreters working in-house, and can expedite this process.

Please bear in mind that for the most common language pairs, the minimum deadline is one day upon confirmation. If the deadline offered by AltaLingua does not meet your needs, please let us know so we can make an offer that best accommodates you.

On 23 October 2008, ALTALINGUA SL obtained certification accrediting its adaptation to the current Personal Data Protection regulations in Spain, as per Organic Law 15/1999 of 13 December. As a result of this certification, AltaLingua is registered on the relevant database at the Data Protection Agency. In addition, AltaLingua uses quality management systems implemented in accordance with ISO 9001:2015 and UNE-EN ISO 17100:2015.

Yes. Along with translations, AltaLingua also offers proofreading in all languages. Send us your text by e-mail so we can appraise the proofreading service and offer you the best price.

AltaLingua has an in-house team of translators, native speakers of their corresponding languages and holding university degrees in Translation and Interpreting. Some are also sworn translators-interpreters. As well as Translation and Interpreting qualifications, AltaLingua's in-house translators also hold undergraduate degrees in Law, Economics, Marketing, Advertising, Sociology and Psychology, among others. Our translators also hold graduate degrees in specialised translation fields, such as Masters degrees in Legal and Economic Translation, Medical Translation and Translation and New Technologies. Our team's training and specialization in specific areas help us deliver top-quality translations of a wide range of texts. We respect the author's target and intention.

AltaLingua also works with an extensive network of translators across several countries, allowing us to ensure an optimal distribution of projects and adapt to the different time zones of our clients. All AltaLingua translators have undergone a rigorous selection process involving the assessment of their CV, test translations and revision of texts.
AltaLingua's work flow is designed to guarantee top-quality translations. During the initial phase, AltaLingua's project managers assess the text and establish the requirements of the client. Depending on these requirements, project managers assign the project to most suitable translator for the text, always a native, professional translator experienced in similar texts. Once the text has been translated, it is submitted to a proofreader with similar skills who will ensure that the translation is correct and meets AltaLingua's quality standards. Finally, our project managers check all the materials before they are submitted to the client in order to ensure that all guidelines and the client's requirements have been met.

AltaLingua has implemented a system to open, monitor and close incidents, which can be triggered at any point over the course of a project, in accordance with the Quality Management Systems based on Standards ISO 9001:2015 and UNE-EN ISO 17100:2015, which is the European standard specifically governing translation services and which covers the core translation process as well as all other aspects related to the provision of the service, including quality assurance and traceability.
Sworn translations are issued in paper format and include a copy of the original document. Sworn translator-interpreters must stamp all pages of the sworn translation and the copy of the original document, sign the page where the sworn translation certificate is affixed and indicate the date of certification on all pages of the copy of the original. AltaLingua offers you the possibility of collecting your translations in person at our offices in Madrid or you can have them sent to an address of your choosing by courier.

Ordinary translations are usually sent by e-mail, since they do not require any stamp or signature by a sworn translator-interpreter.

You can pay by credit or debit card through the payment platform on our site, by bank transfer, using Paypal, or directly at our offices by card or cash.

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